Welcome to visit Shandong Runli Mining Machinery Co., Ltd.                                            ✉471592186@qq.com  Whatsapp/Wechat：+86 15953993311

      FAQs - About the product

      Can your equipment work stably in extreme environments such as high altitude, high temperature, and low temperature? Do you have corresponding adaptation solutions?

      Of course, our equipment undergoes rigorous extreme environment testing after design and production, and has already gained widespread customer approval.

      Is it easy for beginners to operate? Are there any accompanying Chinese and English operation manuals, video tutorials, and on-site training?

      Of course, we also offer lifetime free technical support. You can send workers to our factory to learn how to use the machine for free, or we can provide face-to-face video training. We can also send workers to your country to train them.

      Can the drilling rig be customized to my specific working conditions? For example, the power system, drill pipe specifications, travel method, and auxiliary tools?

      Of course! Our engineers have at least 5 years of production and drilling experience, with some having nearly 20 years. Just tell us your specific working conditions in detail, and we will provide the most suitable solution tailored to your pain points.

      FAQs - Price, Payment and Delivery Time

      What payment methods do you support? Do you accept TT letter of credit, L/C payment, or installment payments for export orders?

      Payment terms are TT by default. L/C is only accepted with major banks; installment payments are not accepted.

      What are the production and delivery cycles for standard and customized drilling rigs? How quickly can in-stock items be shipped?

      In-stock items can be shipped within 3 days at the fastest, and the production and delivery cycle is 7 days at the fastest, and 15 days in general. If the order volume is very large and the production schedule is long, we will notify you in advance.

      Are there any exclusive discounts and support policies for bulk purchases or long-term distributor partnerships?

      Bulk purchases can enjoy significant discounts, and we can authorize long-term cooperative distributors to become agents, supplying goods at factory prices.

      FAQs - After-sales service and spare parts supply

      What is the warranty period for the equipment? Which core components are covered by the warranty? Are easily damaged parts included in the warranty?

      The warranty covers one year, except for the hydraulic system and wear parts. Wear parts can be purchased at factory price at any time.

      What after-sales support do you provide if equipment malfunctions during overseas construction? How long does it take to respond? Do you support on-site repairs overseas?

      We offer rapid response within one hour. Overseas on-site repair is supported. Upon receiving a fault report, we will respond within one hour. First, we will assess the severity of the problem. For minor issues, we can provide troubleshooting instructions via video call. For more serious issues, we can dispatch a technician to troubleshoot the machine.

      Can you provide a long-term, stable supply of genuine parts? Once I place an order for parts, how quickly can they be shipped to the destination port overseas?

      Yes, we supply genuine parts regularly, and in-stock items can be shipped within 3 days.

      FAQs - Transportation and Logistics

      Can you handle the entire export transportation of large drilling equipment? Do you support DDU/DDP door-to-door service?

      For export shipping, we usually work with professional freight forwarders. DDU/DDP services are generally more expensive, but we can arrange it as long as you have the budget.

      How should equipment be packaged and protected during sea/land transportation? Can it be guaranteed that it will not be damaged during transit?

      Special containers and wooden crates will be used to properly store the goods and prevent them from being damaged during transportation.

      How long does the overall logistics cycle take from the factory to my destination port?

      The logistics cycle mainly depends on the shipping schedule, usually ranging from 30 to 60 days. For nearby land transportation, delivery can be achieved within 15 days.

      FAQs - Factory Strength and Cooperation Cases

      How many years has your factory been involved in the drilling equipment industry? Do you have the capability for independent research and development, production, and whole-machine testing?

      We have over 20 years of experience in manufacturing drilling equipment. All our hydraulic control systems and drilling rig structures are independently developed, and we use well-known domestic and international components. We have completed 9 rounds of bidding for projects and hold 15 patents.

      Have you exported any of your equipment to my country/region? Do you have any construction case studies from other companies in the same industry that I can refer to?

      We sell to over 500 countries and regions worldwide, have extensive export experience, and our domestic market share is close to 50%, resulting in a high value retention rate.

      Can you arrange an on-site factory visit? Do you support online real-time video tours of the factory and equipment testing?

      Of course! We warmly welcome all domestic and international customers to visit our production line, and offer special discounts to those who visit in person. We also strongly support online video tours of our factory and equipment testing.

      Why Buy From RUNLIDRING？

      Lifetime free technical support
      After purchase, customers can send workers to the factory for free training on machine operation, or our company can send workers to your country for training.
      Fast delivery
      In-stock items will be shipped within 3 days, and production can be completed in as little as 15 days.
      Special discount
      We offer special, substantial discounts to customers who come to our factory for machine inspection, making your trip worthwhile.
      Improve drilling efficiency
      A high-quality machine that is not easily damaged saves time spent on repairs, allowing you to drill more wells in the same amount of time compared to other machines.

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        www.runlidrilling.com
        www.runlidrillingrig.com
        WhatsApp/WeChat/Tel：

        +86 15953993311
        471592186@qq.com
        Linyi City, Shandong Province, China
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